Tatvam aggregates and analyzes qualitative customer feedback from any channel.
Collect, Manage and Analyze Customer Comments from Any Source
Improve customer experience by consolidating feedback and commentary from across all your customer feedback channels. Tatvam uses technology like Natural Language Processing, Artificial Intelligence, Machine Learning, Sentiment Analysis and Rich Data Visualizations, to create a user–friendly way to minimize the time you spend reading comments, and maximize the time you spend taking action.
Through real-time feeds and custom alerts, you will never miss out on responding to an important customer message.
Tatvam gives you all the tools you need to get high-value actionable insights from your customer comment data.
Track your ratings across multiple channels, compare performance, benchmark against competition and share results across your company.
Tatvam delivers a simple way to create a data-driven process for improving your customer experience and increasing company revenue.
Some of Our Happy Clients
Advanced Technology Made Simple to Use
Tatvam was built to facilitate the process of analyzing text-based comments faster and easier for users of any skill level.
Our highly advanced and user-friendly platform requires no programming knowledge at all. Our customers benefit from AI-generated insights to consistently improve their customer experience.
Industry Specific Solutions by Tatvam
Increase Attraction Revenue by analyzing guests’ sentiment. Use their feedback more smartly.
Make community management easy and improve productivity. Have a better analysis of the gamer experience.
What Our Clients Say
VP Data Science and Data Acquisition Technology - Georgia Aquarium
We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.
Exhibits & Design Manager - Greensboro Science Center
Tatvam has been an incredibly useful tool for us! As a non-profit, where everyone is always busy, it's so helpful to have review data collected, analyzed, and organized for us. We especially love the daily review emails; they help us to stay on top of any feedback that requires immediate attention and to see trends in what visitors are saying.
Director, Marketing Technology - Herschend Family Entertainment
Tatvam has been an extremely valuable tool for several of our properties. Having our customer feedback organized and analyzed for us in Tatvam saves us a great deal of time and effort, while also providing excellent insight into the areas of our customer experience that we can act on to make the biggest positive impact for our guests.
Before using Tatvam, our teams found it extremely difficult to keep up with and analyze guest feedback to measure how each unique part of a guest's visit impacts the total experience.
Since implementing Tatvam, our customer feedback is much more accessible for properties that leverage the software, and each one has been able to make meaningful changes based on an understanding of the true sentiment of overall guest experience.
Latest Blog Posts
Defining Passenger Experience: Customer Satisfaction in the Aviation Industry
There is a lot that goes into ensuring passenger satisfaction in the airline industry. An airline pain index published in 2019,...
Ensuring Safety: Tracking Important Topics, Acting Fast, and Measuring Results
How top visitor attractions are using Tatvam during the COVID-19 pandemic to receive important alerts, measure guest sentiment and ensure a...
Complete Guide on Community Management For Gaming
Industry estimates show that there are over 2.5 billion gamers worldwide. 2.2 billion of those gamers utilize smart devices to access...