Guest Experience Analytics

Tatvam helps attractions consolidate guest comments across social media, review sites, survey responses and more to identify insights into the guest experience and increase revenue.

With functionality like, AI generated insights, real-time keyword alerts, and customer sentiment monitoring, attractions can ensure they are constantly working to improve the guest experience.

A Voice of the Customer Solution for Measuring Guest Experience and Increasing Attendance and Revenue

Tatvam provides unparalleled access and insight into how guests feel about their experience. By leveraging technologies like AI, ML, NLP and Sentiment Analysis, Tatvam helps staff save countless hours and lets them focus on identifying actions they can use to constantly improve the guest experience.

Clients We Have Helped

How Tatvam Helps Improve Guest Experience


Increase Customer Engagement

Manage all your guest comments across social media, review sites, survey responses and support requests in a single feed, set up alerts, respond to questions and issues and ensure top level engagement across all channels.


Identify Actionable Insights

Tag every mention of every aspect of your attraction. Through our unique classification system, you can instantly access any comments that mention anything specific about your attraction at the click of a button and see how guests felt about it. This helps you see exactly what topics are mentioned most, which are most positive and most negative, and where you should be focusing your efforts to improve your guest experience.


Improve Collaboration

Tatvam makes customer comments accessible to everyone in the company. With unlimited user access, and simple to use dashboards and features, everyone in the company can easily look up what is relevant to them, and even set up automatic reports to be sent to them every morning.


Measure Trends Over Time

As you take actions on the data, our solution continues to collect and measure trends in the data. Easily look up and see how your changes have impacted your performance and the experience for your guests.

Learn More About Tatvam’s Voice of Customer Tool Which Enhances Guest Experience
sentiment analysis

Success Story of Our Clients

We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.

Beach Clark

VP Data Science and Data Acquisition Technology – Georgia Aquarium
Georgia aquarium

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