Tatvam helps attractions consolidate guest comments across social media, review sites, survey responses and more to identify insights into the guest experience and increase revenue.
With functionality like, AI generated insights, real-time keyword alerts, and customer sentiment monitoring, attractions can ensure they are constantly working to improve the guest experience.
Tatvam provides unparalleled access and insight into how guests feel about their experience. By leveraging technologies like AI, ML, NLP and Sentiment Analysis, Tatvam helps staff save countless hours and lets them focus on identifying actions they can use to constantly improve the guest experience.
Manage all your guest comments across social media, review sites, survey responses and support requests in a single feed, set up alerts, respond to questions and issues and ensure top level engagement across all channels.
Tag every mention of every aspect of your attraction. Through our unique classification system, you can instantly access any comments that mention anything specific about your attraction at the click of a button and see how guests felt about it. This helps you see exactly what topics are mentioned most, which are most positive and most negative, and where you should be focusing your efforts to improve your guest experience.
Tatvam makes customer comments accessible to everyone in the company. With unlimited user access, and simple to use dashboards and features, everyone in the company can easily look up what is relevant to them, and even set up automatic reports to be sent to them every morning.
As you take actions on the data, our solution continues to collect and measure trends in the data. Easily look up and see how your changes have impacted your performance and the experience for your guests.
We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.
How top visitor attractions are using Tatvam during the COVID-19 pandemic to receive important alerts, measure guest sentiment and ensure a safe and enjoyable guest experience. The Challenge of COVID-19…
Sooner or later the COVID-19 crisis will end, and we will be entering a new normal. When this happens, and your guests come back; they are going to be expecting…
The travel industry is currently at its peak. As a result, the visitors at attractions like theme parks, museums, zoos, etc. have increased across the world. Offering a valuable experience…
