Use Feedback to Improve Guest Experience at Attractions
Word-of-mouth publicity can work wonders for any company, especially within the attractions industry. Where positive feedback can result in excellent footfall for an attraction, a negative one might result in many people refraining from trying or testing a new experience. Be it local or global travel – technology has...
Visitor Experience Strategy – 5 Tips for Success
In order to receive more positive reviews from guests, it’s necessary to first understand what your guests want. While there are many ways to improve how your guests feel about you, there are core concepts that must be implemented before anything else. Here are 5 guaranteed ways to improve...
Tips for Improving Airport Passenger Experience
Flight has proven to be one of the most advanced technological breakthroughs of all time. As a result, global tourism has become normal, overseas business is more relevant than ever, and overall travel has drastically increased. However, flying can be both tiring and time-consuming. Certain measures can be taken...
How to Build Trust in Your Brand
Capturing higher market share by building a customer base is the primary motto of every organization. Customers often select the brands which facilitate their needs while adding value. An essential factor in the journey of earning customer loyalty is gaining their trust. It is the building block of any...
How Surveys Can be Used to Collect Feedback
Why Are Surveys Used to Collect Customer Feedback? Any entrepreneur worth their salt would give their right hand to be able to predict customer behavior. And although we can’t predict the future, we can learn from the past. That’s where the importance of collecting customer feedback comes in. Knowing...
How Customer Experience Can Increase Revenue
72% of customers are more likely to recommend your business to 6 or more people on the basis of their positive experience. On the flip side, 13% of unhappy customers will share their negative experience with 15 or more people. This statistic is an eye-opener on how customer experience...
How Customer Experience Can Enhance Non-Aeronautical Revenue
The aviation industry is a prominent sector with an annual growth reaching $865 billion in 2019. This increasing growth vertical paired with the unpredictability of the business cycle has enabled the industry to focus on two divided components: non-aeronautical and aeronautical revenue. While an airline’s aeronautical revenue comes from...
Online Reputation Management: Everything you need to know about your brand image
Today, social media and online mediums are crucial for any business or organization. No matter what your business does having an online presence and ensuring a positive image is important. Over 88% of customers now trust written online reviews from other customers. People are more likely to trust brands...
Listen to Your Customers Beyond the Ratings
Listen to Your Customers Beyond the Ratings by Adopting an Online Review Management It is a well-known fact that businesses who listen to their customers are able to stay ahead of the game and are able to build a strong pool of loyal and dedicated customers. Customers who feel...