Ensuring Safety: Tracking Important Topics, Acting Fast, and Measuring Results
How top visitor attractions are using Tatvam during the COVID-19 pandemic to receive important alerts, measure guest sentiment and ensure a safe and enjoyable guest experience. The Challenge of COVID-19 It’s no secret that this has been the toughest year on record for the global attractions industry. With the...
Complete Guide on Community Management For Gaming
Industry estimates show that there are over 2.5 billion gamers worldwide. 2.2 billion of those gamers utilize smart devices to access different gaming platforms. With so many gamers around the world, revenue from the PC gaming market brought in $37 billion in the US alone. Video games reach a...
5 Major Challenges of a Community Manager
The gaming community continues to grow every single year. By the end of 2020, the online games segment is expected to generate more than $18 million in revenue. Experts put the annual growth rate at 0.9%. User penetration could hit the 13.8% mark by 2025. From the statistics, it...
Voice of the Customer Best Practices
Most industry leaders are known to collect surveys, develop marketing strategies, and frequently collect customer feedback, but how well do they listen to their customers? In today’s world, customers have developed a diverse and unique voice throughout their customer journey. It’s impossible for brands to leverage experience if they...
Community Management Tools to Help the Video Game Industry
The gaming industry is an ever-growing community. It’s composed of online members that come together to exchange ideas about the games they love. Most gaming communities start small and have just a few members who create a forum. But over time, the word spreads across the internet, and they...
Customer Experience Management Strategy and Marketing
So much has changed on what defines customer loyalty today. Unlike in the past, where price and product could keep a customer returning to your business, client retention is now more about customer experience. Customers want a brand that listens, understands, and responds to their needs. They want a...
How to get 5-star ratings for your business
Online reviews have the power to make or break a business. It plays a significant role in influencing a customer’s purchase decision. We no longer base our opinions of a product on word of mouth. Everything is about customer experience nowadays, and every business must pay heed to customer...
Tatvam: Helping you with sentiment analysis for various review channels
Customer sentiment analysis is all about collecting information about how customers of a particular brand or company feel and what types of services they are actually looking for. This helps evaluate the language, voice inflections, and conversations to calculate emotions related to the brand, business, or product. These days,...
How Important is Online Review Management?
As the year 2019 has already proved – no business can survive purely based on how amazing its product or service is any longer. A competitor with a better strategy for a not-so-good product can tap into bigger demographics and earn better revenue. This is why proper marketing strategies...