All posts by Tim Canada

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Why you should Treat the customer as the KING in your Business

With the fast pacing economy, customer service has remained the backbone to determine the lifespan of a business. An everlasting customer relationship gets cultivated once the customer needs come first.  Thus, besides providing quality goods and services, efficiency in creating an exceptional customer experience management is imperative. For companies...

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Why Customer Feedback Can Change the Way People See Your Business

Who doesn’t want to satisfy the needs of their customers and make them loyal to their business? In today’s omni-channel, digital landscape you will need to come out of your comfort zone and engage with your customers on many different channels while leveraging technology to truly stay ahead and...

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Case Study – Georgia Aquarium

Scenario The Georgia Aquarium is the largest aquarium in the Western Hemisphere with over 10 million gallons of fresh and marine water and tens of thousands of animals. The wonder that is inspired by visiting this incredible attraction in Atlanta, GA is the reason so many people each year...

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6 Steps to a Feedback Analysis Strategy that will Improve Customer Experience

In today’s world of online reviews, email surveys, chat-bots, mystery shoppers and call centers there is never any shortage of customer feedback coming in for customer experience focused companies. ​The problem we face now, is how do we make sense of all the feedback (data) that is coming in?...

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Stressing the Importance of the Guest at your Attraction

Social Media, Online Review Sites, Email Surveys.  With so many ways for people to interact with your attraction, how do you make sense of it all?  Or more importantly, how can you capitalize on it? Chapter 1 – Content is the Prince; the Guest is King If you’re in...