Customer Feedback Analysis Now at Your Fingertips
Tatvam uses Artificial Intelligence, Machine Learning, Natural Language Processing and Sentiment Analysis to take multi-channel customer feedback data and turn it into actionable insights to help you improve customer experience.
- Online Review / Social Mention Management
- Mobile APP Access
- Basic Reports and Dashboards
- Email Subscription
All Features of Basic, plus:
- Rule Based Alerts
- Sentiment Analysis
- Industry Common Classifier Tagging
- More Reports and Dashboards
- Tracking of One Local Competitor
- Survey Comment Integration
- Up to 10000 Comments Processed / Year
All Features of Basic and Essentials, plus:
- Custom Classifier Tagging
- Tracking of Three Local Competitors
- Annual Insights Report
- Tenant Property Tracking
- Unlimited Comments Processed
What Our Clients Say
VP Data Science and Data Acquisition Technology - Georgia Aquarium
We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.
Exhibits & Design Manager - Greensboro Science Center
Tatvam has been an incredibly useful tool for us! As a non-profit, where everyone is always busy, it's so helpful to have review data collected, analyzed, and organized for us. We especially love the daily review emails; they help us to stay on top of any feedback that requires immediate attention and to see trends in what visitors are saying.
Communications Manager - The Florida Aquarium
Tatvam has been able to provide us with a comprehensive look at our online reputation within a user-friendly and dynamic tool. We have been extremely satisfied with Tatvam and its capabilities.
Director, Marketing Technology - Herschend Family Entertainment
Tatvam has been an extremely valuable tool for several of our properties. Having our customer feedback organized and analyzed for us in Tatvam saves us a great deal of time and effort, while also providing excellent insight into the areas of our customer experience that we can act on to make the biggest positive impact for our guests.
Before using Tatvam, our teams found it extremely difficult to keep up with and analyze guest feedback to measure how each unique part of a guest's visit impacts the total experience.
Since implementing Tatvam, our customer feedback is much more accessible for properties that leverage the software, and each one has been able to make meaningful changes based on an understanding of the true sentiment of overall guest experience.
How can Tatvam Help Scale Your Business?
Tatvam presents you with a clear picture of your customers’ sentiment. By helping you identify the key strengths and areas of improvement, you can take clear and actionable steps to improve customer experience.