Stuck at Home? Now is the Time to Plan!
Sooner or later the COVID-19 crisis will end, and we will be entering a new normal. When this happens, and your guests come back; they are going to be expecting a stellar guest experience. While you’re waiting, we’ve come up with a few things you can do now to...
How Surveys Can be Used to Collect Feedback
Why Are Surveys Used to Collect Customer Feedback? Any entrepreneur worth their salt would give their right hand to be able to predict customer behavior. And although we can’t predict the future, we can learn from the past. That’s where the importance of collecting customer feedback comes in. Knowing...
7 Reasons Why Customer Feedback Management Should be a Part of Marketing Strategy
Customer satisfaction is what all businesses aim for, irrespective of what service or product they have to offer. Every marketing strategy revolves around why customers should consider them. They all focus on the service or product they’re offering, but often ignore customer reviews. What they don’t realize is that...
The Clear Impact of a Customer Feedback Management Tool on Business Efficiency
Bill Gates, arguably the most successful business person of all time, has said, “Your most unhappy customers are your greatest source of learning”. In any business, the broad aim is to keep the business running plus growing. To do that, the existing customers have to loyally continue their relationship...
Why Customer Feedback Can Change the Way People See Your Business
Who doesn’t want to satisfy the needs of their customers and make them loyal to their business? In today’s omni-channel, digital landscape you will need to come out of your comfort zone and engage with your customers on many different channels while leveraging technology to truly stay ahead and...
6 Steps to a Feedback Analysis Strategy that will Improve Customer Experience
In today’s world of online reviews, email surveys, chat-bots, mystery shoppers and call centers there is never any shortage of customer feedback coming in for customer experience-focused companies. Download Your Guide Today! The problem we face now, is how do we make sense of all the feedback (data) that...