Drill into comments that mention specific topics, calculate topic specific customer sentiment across the entire voice of the customer, and track and measure your success against competition.
Voice of The Customer Platform
What Makes Tatvam Different?
Data Source Agnostic
Tatvam can analyze qualitative data from any customer feedback source, like social media, review sites, survey responses, support requests and more.
Custom Topic Tracking
Tatvam gives you full control over what topics to track, along with detailed sentiment metrics for each custom topic.
Tatvam has no user seat restrictions, so everyone in your company can access the platform and gain value.
A Voice of the Customer Solution for Measuring Customer Experience, Reducing Customer Churn, and Increasing Revenue
Tatvam provides unparalleled access and insight into how customers feel about their experience. By leveraging technologies like AI, ML, NLP and Sentiment Analysis, Tatvam helps our customers save countless hours by helping them focus on identifying actions they can use to constantly improve their customer experience.
How Customers Use Our Platform
Look Up Comments by Topic
Tatvam tags every mention of every unique attribute that makes up your customer experience. Instantly access customer comments about any topic customers are saying about anything specific they need to look up.
Rapid Response to Customer Concerns
Tatvam collects customer comments across any source of feedback in real-time and provide alerts on negative reviews or mentions of topics that you do not want to miss. This ensures your team has 24/7 monitoring across all your customer engagement channels and never miss out on anything important.
Calculate Customer Sentiment on Any Topic
Tatvam has unparalleled accuracy when it comes to sentiment analysis. We provide detailed sentiment ratings on every mention of every unique aspect of every comment. This helps our customers see detailed sentiment metrics around any specific attribute of their customer experience at any time.
Benchmark Against Competition
Tatvam lets you keep an eye on your competition in ways you never thought possible. Through our deep technological expertise, we monitor public feedback data of your closest competition for you to compare performance and sentiment.
Measure Results over Time
Tatvam is always collecting and storing your customer comment data. As you make changes in your business, Tatvam becomes a critical source for you to measure how customers are reacting to your changes in real-time.
Communicate Insights to Stakeholders
With unlimited user access for your entire organization, anyone can be set up to receive automated reports and insights directly pertaining to their area of the business.
Some of Our Happy Clients
What Our Clients Say
VP Data Science and Data Acquisition Technology - Georgia Aquarium
We have been using Tatvam for over a year now and it is an excellent resource for us. Our entire organization follows the percent excellent scores weekly. We also find the ability to drill down on reviews about a specific topic and filter and report by time frame to be very useful.
Exhibits & Design Manager - Greensboro Science Center
Tatvam has been an incredibly useful tool for us! As a non-profit, where everyone is always busy, it's so helpful to have review data collected, analyzed, and organized for us. We especially love the daily review emails; they help us to stay on top of any feedback that requires immediate attention and to see trends in what visitors are saying.
Communications Manager - The Florida Aquarium
Tatvam has been able to provide us with a comprehensive look at our online reputation within a user-friendly and dynamic tool. We have been extremely satisfied with Tatvam and its capabilities.
Director, Marketing Technology - Herschend Family Entertainment
Tatvam has been an extremely valuable tool for several of our properties. Having our customer feedback organized and analyzed for us in Tatvam saves us a great deal of time and effort, while also providing excellent insight into the areas of our customer experience that we can act on to make the biggest positive impact for our guests.
Before using Tatvam, our teams found it extremely difficult to keep up with and analyze guest feedback to measure how each unique part of a guest's visit impacts the total experience.
Since implementing Tatvam, our customer feedback is much more accessible for properties that leverage the software, and each one has been able to make meaningful changes based on an understanding of the true sentiment of overall guest experience.